Public Offer

1. Terms and definitions

• 1.1. The Contractor is the owner of the Platform, providing services for the information and technology support of ticket purchases. The details are given in section 8.
• 1.2. The Platform is the software complex available on the ticketup.ru website, intended for selecting, booking and paying for tickets.
• 1.3. Acceptance is the Customer's full acceptance of the terms of the Offer by paying 100% of the Order. From the moment of payment the Agreement is deemed concluded.
• 1.4. A Ticket (Electronic ticket) is a digital document with a QR code confirming the right to attend the Event.
• 1.5. The Organiser is the person responsible for holding the Event. The Contractor is not the organiser unless expressly stated otherwise.
• 1.6. The Service fee is the payment for the services of the Platform (booking, processing, ticket generation). It is treated as the Contractor's income and is not refunded after the service has been provided (once the ticket has been sent).
• 1.7. Actually incurred expenses (AIE) are the Contractor's costs of carrying out the transaction, bank commissions and administering the refund. The amount of AIE is stated in the refund terms on the order page.

2. Subject of the agreement

• 2.1. The Contractor provides the Customer with access to the database of Events, tools for selecting seats, a secure payment system and automatic delivery of electronic tickets.
• 2.2. The Customer undertakes to pay the Face value of the ticket and the Service fee in the manner established by this Agreement.
• 2.3. The Contractor's services are deemed to have been provided in full at the moment the Ticket is sent to the Customer's email address or placed in their Personal account.

3. Procedure for concluding the agreement

3.1. To purchase a ticket, the Customer:

• selects an Event on the ticketup.ru website;
• provides up-to-date contact details (full name, phone, e-mail);
• pays for the Order within the validity period of the reservation stated at checkout.

3.2. After payment, the Ticket is automatically sent to the e-mail address provided. If payment is not made on time, the reservation is cancelled.

4. Rights and obligations of the parties

4.1. The Contractor undertakes to:

• keep the information about seat availability up to date;
• maintain the confidentiality of the Customer's personal data;
• inform about changes in the status of the Event (cancellation/postponement) through the site or mailings.

4.2. The Customer undertakes to:

• read the terms of the Offer before payment;
• keep the ticket received safe and prevent its copying by third parties.

4.3. The Contractor has the right to:

• cancel unpaid orders;
• set the amount of the Service fee individually for each event;
• in agreement with the Organiser, change the pricing policy for the sale of Tickets, including the price of the Tickets and the amount of the Service fee, at any time and without prior announcement. The current price is stated in the order at the time it is placed; the change does not apply to orders that have already been paid for.

5. Refund and exchange rules

• 5.1. General provisions. Expired or unused tickets are non-refundable.
• 5.2. Refund at the Customer's initiative. If the Customer cancels within the period stated in the refund terms on the order page, the face value of the ticket is refunded less the AIE. The Service fee is not refunded.
• 5.3. Cancellation of the Event. The full face value of the ticket is refunded. The Service fee is not refundable, since the booking service was in fact provided.
• 5.4. Postponement/Replacement. The Customer may use the ticket on the new date or request a refund of the face value (less the AIE, if the funds have already been transferred to the Organiser).
• 5.5. Limitation of liability. If the funds for the tickets have already been transferred to the Organiser, the Contractor provides the Organiser's contact details so that the Customer can approach them directly.

6. Liability

• 6.1. The Contractor is not responsible for the quality or content of the Event, or for whether it takes place at all. These obligations rest with the Organiser.
• 6.2. The Contractor is not liable for errors made by the Customer when entering data, or for the operation of third-party email services and banks.
• 6.3. A ticket grants the right to a single entry. The risk of the ticket being copied rests with the Customer.

7. Other terms

• 7.1. By paying for the Order, the Customer consents to the collection and processing of personal data in accordance with Federal Law No. 152-FZ of 27 July 2006 “On Personal Data”. The terms of processing are described in the privacy policy.
• 7.2. The parties are released from liability in the event of force majeure circumstances (natural disasters, acts of state authorities, epidemics).
• 7.3. All disputes are settled through negotiations, and if no agreement is reached — in the manner established by the legislation of the Russian Federation.

8. Details of the Contractor

Company

ООО «ТИКЕТАПСЕРВИС»

ИНН

5050167893

Address

Московская область, г.о. Лосино-Петровский, пгт. Аничково, д. 6, кв. 292

Email

info@ticketup.ru

Phone

+7 (993) 350-85-40

WhatsApp

+7 (993) 350-85-40

Website

ticketup.ru